Honor of Kings: Frequent failures, followed by high reward compensation, may stimulate people’s expectation of game crash. (II)

King of Glory has been in operation for many years. In 2025, server-related problems occurred for the first time. The tactful King quickly gave the highest level of compensation in history, an email containing 10 points treasure coupons and 2 ranking protection cards. He also announced the news in the early morning to inform everyone that the server had been repaired and everything had returned to normal. Now that the rewards were in hand, the players covered their mouths and laughed as they went to draw glory crystals, joking that they were forgetful and didn't remember that the game had crashed.

The server crashed because of too many participants

This time, a similar incident broke out again. The operation team responded quickly, but players felt that their patience was constantly challenged. Whenever an abnormality occurred, they blamed the server for not being able to accommodate a large number of players. Isn't this exposing the technical loopholes? The number of people celebrating the co-creation night was so high that the annual revenue has been on top for several years. Now you announce that the number of participants in the event is so high that the game is stuck. Doesn't it sound ironic?

It is a national-level mobile game, where every move is watched. If you make a slight wrong step, it will quickly go viral and become a hot topic. A large number of players posted pictures and videos of the lottery being stuck on social platforms and forums, and the whole nation suffered. Some people bluntly said that they had almost memorized the content of the announcement, and copied and pasted it, and next time it would be better to directly issue the announcement template instead of making a superficial official response, not to mention the skin design. The way of speaking is also gradually causing aesthetic fatigue.

Long-term compensation triggers collapse expectations

Compensation for mistakes can soothe people's mood and there is nothing wrong with it. However, if it happens frequently over time, it will form a vicious cycle and stimulate the expectation of game crashes. Anyway, the points and treasure coupons will be compensated, so people don't mind a few more server crashes. The experience is disrupted, but when interests are at stake, they must "bear humiliation" and reward upgrades. In the end, they become greedy and ask, "Why did you give bricks and stones last time, but not points and treasure coupons this time?" This is like debt collection. If the points are not given, there will be complaints and threats of quitting the game. Isn't this destroying the normal ecology of the game?

Game industry analysts believe that game manufacturers should test the pressure system more, especially before launching large-scale events. It should be noted that Honor of Kings is not a niche game with a large user base. If problems occur frequently, trust will be lost.